AFC Physical Medicine & Chiropractic Centers provides an integrated, holistic approach to healing for each patient. They do this through a combination of 24 Chiropractors, MDs, Physician’s Assistants, and Nurse Practitioners who provide a wide range of treatment and rehabilitation services. Collectively, they serve patients at over 70,000 visits a year.
Back in 1991 when AFC opened everything was done on paper. Their first foray into automation was electronic scheduling. Then they tried billing followed by an early EHR. “That first EHR didn’t work for us,” recalls Josh Bock, DC, Managing Partner at AFC. “So we went back to paper charts.”
Over time the billing and scheduling system they had in place became outdated. “It wasn’t going to be ready for ICD-10, and it was server-based. So it didn’t support our expansion to multiple locations very well,” explains Dr. Bock.
They decided it was time to upgrade at the beginning of 2013. “We wanted to be able to meet any coming changes in the industry,” Dr. Bock says. “We also knew we wanted an integrated practice management, billing, and EHR system.”
The team at AFC spent months looking at possible systems. According to Dr. Bock the challenge was that they wanted the cloud-based flexibility and access along with integration and ease of use but they also wanted it to be affordable. It took nine months to nail it down, and in the end they chose Kareo. “There were cheaper options, but they were not nearly as capable,” adds Dr. Bock.
“My expectations have certainly been met, and in some cases, exceeded,” says Dr. Bock. “The training is fantastic and the online modules are so easy.” He adds that he can onboard a new employee with relative ease. “I’d give Kareo a nine out of 10 on that!”
The other obvious benefit he says is that they are definitely more efficient and connected across their nine locations. “Kareo has improved efficiency in documenting, scheduling, records requests, and billing,” according to Dr. Bock.
“We primarily bought Kareo for the robust billing, reporting, and the ability to manipulate our data,” says Dr. Bock. “The EHR and documentation was a bonus, and it has been great.” The other thing he says has been great is the ability to give feedback to Kareo. “I like the open relationship I have with Kareo,” he adds. “They listen to me and make changes based on what I say.”
For more details on how Kareo has helped streamline operations across AFC’s nine locations, read the full case study.