What Makes a Great Medical Practice Website – Next #KareoChat Topic

August 4th, 2015 by Kareo

The next #KareoChat is this Thursday, August 6 at 9 AM PT. John Sung Kim, the technology evangelist at Kareo, will be leading a discussion on what makes a great medical practice website. For those interested in joining here are the questions to ponder.

Kareo top medical practice websites

Dixon Center is a Kareo top website

Q1: Do you feel that responsive websites could improve #patient portals? @JohnSungKim #KareoChat #patientportals #physicians #healthcare

Q2: Do most #medical practice websites have clear calls to action? @JohnSungKim #KareoChat #smallpractice #physicians #healthcare

Q3: Is it important for #doctors to understand basic #SearchEngineOptimization? @JohnSungKim #KareoChat #SEO #physicians #smallpractice

Q4: Are most independent practice websites secure? @JohnSungKim #KareoChat #physicians #smallpractice #healthcare #patients

Q5: What’s the one thing practices can do to offer better web experiences? @JohnSungKim #KareoChat #smallpractice #physicians #patients

Bonus: What do #patients want most in practice website functionality? @JohnSungKim #KareoChat #physicians #healthcare #smallpractice

Looking for examples of some great practice websites? Kareo recently released its list of the top 20 medical practice websites of 2015.

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Free Webinar: 3 Growing Healthcare Trends Billing Companies Can’t Ignore

August 3rd, 2015 by Kareo

3 Growing Healthcare Trends Billing Companies Can’t Ignore
Wednesday, August 5, 2015
10:00 AM PT, 1:00 PM ET

Understanding Growing Trends in Healthcare Helps You And Your Customers! 

Healthcare is changing and providers are working hard to adapt to these changes. This can be an opportunity for medical billing companies who step up to the plate.

In this free webinar, learn about coming trends that are affecting your customers and prospects and how you can help them meet these challenges and succeed.


You’ll learn: 

  • Changing patient expectations and how practices can meet them
  • The growing role of practice marketing in recruiting and retaining patients
  • The shift to value-based reimbursement and the role patient engagement plays

Register now to learn how you can take advantage of these trends to grow your company.

Register Now

About the Speaker

John Sung Kim is Kareo’s technology evangelist and the founder and founding CEO of Five9 (NASDAQ: FIVN) widely recognized as the leading company in the contact center industry. He’s acted as a consultant to numerous startups including LGC Wireless (acquired by ADC), Qualys (NASDAQ: QLYS), RingCentral (NYSE: RNG), Odesk (merger w/ Elance), 6connect (funded by Hummer Winblad) and M5 Networks (acquired by ShoreTel).

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ICD-10 Coding & Documentation Courses

August 3rd, 2015 by Kareo

Kareo is pleased to announce that we have partnered with ICD-10 Success to offer ICD-10 Coding Classes and ICD-10 Documentation Classes. Through our partnership, we are able to provide this resource so you can get the training you need to be successful in the transition to ICD-10.

ICD-10 Success Training Programs provide a complete ICD-10 training solution for the entire staff. Educational videos combined with interactive games, documentation templates, and crosswalks are designed so that everyone in the practice understands their role in coding effectively for ICD-10.

To view the trainings, go to this link Kareo Access link. You can select from a variety of courses for both your coders and staff.


  • For the Coder:  Thirty (30) 1/2 hour modules consisting of an Overview, Chapter Specific Content, Summary and Knowledge Reviews
    • $295.00 / person
    • This course is at least half the price of other on-line courses
    • As a Kareo customer, you will receive the ICD-10 Coding Games for FREE with a purchase of this course ($30.00 Retail Value)
  • For the Provider and Staff:  Eight (8) 1/2 hour modules on the top 100 diagnoses codes by specialty and how to modify documentation to code effectively
    • $49.00 / one specialty / person
    • $99.00 / all specialties / person
    • Eighteen (18) different specialties available with PDF documentation
    • As a Kareo customer you will receive a $5.00 credit for each documentation course
      • Coupon Code for checkout:  KAREO

Instructions for Sign-up

  • Go to this link: Kareo Access link.
  • Click on Click Here to Join Us box in the right hand column
  • Select the courses you wish to purchase.
  • Review your order in Your Cart.
  • Enter the Coupon Code KAREO and recalculate by clicking Apply.
  • Payment is either by PayPal or as a Guest to PayPal you can use Visa, MasterCard or American Express.
  • User will receive an email when the purchase is complete.
  • From the email, they will have immediate access to the course.

PLEASE NOTE:  If more than one copy of a course is purchased at the same time, instant access to the course will be available for the purchaser who’s email address is entered at checkout.  This purchaser will get an automatic email requesting the additional users’ email addresses.   The purchaser can reply to the email with these addresses.  ICD-10 Success will create user accounts for these individuals and email them with their access link within twenty-four (24) hours of purchase.

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#KareoChat Recap: Patients & Online Payment Systems

July 31st, 2015 by Kareo

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New ICD-10 Features Available in Kareo EHR

July 30th, 2015 by Kareo

On Wednesday, July 29, Kareo EHR was upgraded to the latest version. This release includes several new ICD-10 features and mobile app updates as well as performance and reliability enhancements.

ICD-10 Hierarchical Browse and Search

For easy ICD-10 coding, you can search for ICD-10 codes through the code hierarchy. Simply click to browse or search by code or phrase. For more details, read the full release notes.

ICD-10 Favorites

To more quickly access your favorites, you can now search against your existing favorites list and sort by either ICD-9 or ICD-10. Simply search by code or phrase.

You can now rank or arrange your favorites by personal priority with simple drag and drop capability.

We have simplified the process of adding and removing favorites. Now just hover and click the star to favorite. To remove a favorite, click the star again to prompt the alert to remove it. This also makes it easier to add or remove multiple favorites at one time.

To accommodate the need for greater specificity with ICD-10, you can now favorite parent level ICD-10 codes. Rather than having to favorite each billable specified option, you can favorite a group of codes that are relevant to a commonly encountered diagnosis. For more details, read the full release notes.

Adding and Editing Problems

Now you can manually type in an ICD-10 code directly when known. For more details, read the full release notes.

Coding Labs and Studies

High-level orders can now be dual-coded. When you add a new order, you can choose to dual code the associated diagnosis. For more details, read the full release notes.

User Interface updates

For increased functionality, the “convert” button you saw previously is now a text field with a “browse” button. For more details, read the full release notes.

Kareo iPad and iPhone App Updates

The iPhone app is now optimized for iPhone 6 and 6+

  • Messaging (iPad and iPhone): You can now attach multiple patients or documents as references when creating or replying to a message.
  • EHR Features (iPhone): You can now add new allergies and new patient problems in the iPhone app. (Previously this was only available in the iPad app).

Give Your Feedback

At Kareo, we continue working hard to make medical billing easy for you. Customer feedback drives our service and ensures we build the features that matter most to you, so your input is critical to us. Please submit your suggestions, challenges and ideas for our next release here – Give Feedback.


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Welcome to Building Kareo, a weblog by the team at Kareo about our products, our partners & competitors, medical billing, healthcare information technology, and much more.


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