Technology for the front office has been quietly transforming in recent years. It’s doing a better and better job of helping the front desk, scheduling, and billing get the information they need, when they need it! But lack of faith in technology holds some practices back — and so does lack of awareness of the tech tools that can help front offices be more efficient and give much better service. “I love to help practices figure out what tools fit their needs and help them reclaim time for the things that only people can do, like providing excellent, attentive service to patients,” says Laurie Morgan, consultant and senior partner at Capko & Morgan, and this week’s #KareoChat host. Come join @CapkoandMorgan and @GoKareo this Thursday, August 25 at 9:00 AM PT to talk about how practices can more effectively use their staff and technology to succeed.
Here are the chat questions to help you prepare your thoughts and join the conversation.
- Why do we need to bring service ‘back’? Where has it gone?
- What are some of the ways tech can support staff in providing great service?
- What are some ways tech can make patients feel great about the practice experience?
- What are obstacles practices face in adopting new tech for the front office?
- What are your top three examples of tech that contribute to service, that practices should check out?
- What are the first steps practices should take to optimize use of technology in front office?
About the Host
About the Speaker
Laurie Morgan is a senior consultant and partner at Capko & Morgan. She managed both start-ups and large-scale operations in the media industry before turning her focus to medical practice management. Her consulting focus is on driving and capturing revenue and operating more efficiently. Laurie has an MBA from Stanford University.