Our Progress with Improving Your Kareo Customer Experience!

October 29th, 2010 by Dan Rodrigues

I’d like to update you on the progress we’ve made to improve your Kareo medical billing software service over the past month.

Last month, I shared our plans to use our recent investment to improve your Kareo experience.  We promised to enhance customer service, upgrade our data center infrastructure, and accelerate product development. 

Over the past month, we’ve made the following progress towards these goals:

  • Enhancing Customer Service – We hosted our first-ever job fair and this helped us double the size of our support team.  We’re training our new recruits and we hope to have them working with customers soon.  Meanwhile, our veteran support team has been working nights and weekends to speed response times.
  • Upgrading Data Center Infrastructure – We have installed new servers to increase capacity by more than 33%.  We also deployed a software release on October 1st with several performance enhancements.  Customers have reported faster loading of certain screens, and an improvement in overall performance.
  • Accelerating Product Development – We have hired two new software developers and one new software tester in the past month.  We’re currently training our new developers to write code for future product releases and we’re continuing to recruit additional software developers to our team.

In my last email, I asked you to provide input by taking our 1-question survey and I’d like to thank you, our customers, for your valuable feedback.  On the product side, you said the top areas for improvement were better patient billing and collections workflow, greater reporting capabilities and faster system performance.  On the support side, you said you wanted faster response times, greater availability for phone support and better training options.  Please continue to send us your feedback; we’re listening and we will focus on what’s important to you.

At Kareo, we want to become the most customer-centric software provider in the business and we understand that we still have a lot of work to do to improve your Kareo experience.  We’ll keep you updated with monthly emails and weekly posts to this Product Blog.  Don’t forget: if you experience service that is less than outstanding and our team is not able to resolve the issue, email me at lifeline@kareo.com and I will respond within 24 hours.

One last update:  Kareo will be moving to larger offices on November 5, 2010 to better support our growth.  Our new address will be: 111 Academy, Suite 250, Irvine, CA 92617.  If you ever visit Southern California, please drop us an email; we’d love to have you stop by for a tour of our new office.

Thanks again for your business and we’ll continue working hard to improve your Kareo service.

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Kareo Attends the AMBA 10th Annual National Medical Billing Conference

October 19th, 2010 by Joann Doan

Kareo was pleased to attend the AMBA 10th Annual National Medical Billing Conference in Las Vegas on Oct. 14 & 15 and meet with a number of medical billers. Director of Sales Jason McDonald gave demos of Kareo medical billing software to several groups, and I enjoyed talking to current and future Kareo customers. It’s always good to hear what medical billers need in their medical billing software and to demonstrate the useful features Kareo offers. A special thank you to Kandy Morris of Coast to Coast Medical Billing & Consulting and Julie Baker of WesDak Medical Billing for sharing their experiences with Kareo with several interested billers.

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Join Us for a Free Webinar–Best Practices in Medical Billing: What the Most Successful Practices Know that You Don’t

October 13th, 2010 by Joann Doan

Wednesday, Nov. 10, 2010
1:00 PM EST

Successful Practices Webinar


Unlock the secrets of the best-run medical practices with Elizabeth Woodcock, co-author of The Physician Billing Process: Avoiding Potholes in the Road to Getting Paid and expert speaker and trainer in practice management.


Register Now to Gain Insights on How to:
• Reduce payer denials
• Streamline workflow — and help staff work smarter
• Establish staff accountability
• Measure key performance indicators
• And much more

Register Now!

Program Agenda
During this informative complimentary one-hour webinar, you will learn proven methods to:

• Increase internal edits to reduce payer denials
• Deploy automation to streamline workflow — and help staff work smarter
• Develop — and consistently apply — methodology for insurance follow up
• Encourage front-end registration accuracy and timely, complete time-of-service collections
• Establish staff accountability through performance audits and workload expectations
• Measure — and share — key performance indicators
• And much more

Question-and-Answer Session — Ask your tough questions and get answers to your current medical billing and practice management issues.

Who Should Attend
Private practice owners, office managers, billing managers, billers, billing service owners and others concerned about improving the profitability of medical practices and managing revenue cycles for healthcare practices will benefit from this informative session.

About Your Speaker:
Elizabeth Woodcock, MBA, FACMPE, CPC

Elizabeth Woodcock is a speaker, trainer and author who is passionately dedicated to helping physician practices achieve and sustain patient satisfaction, practice efficiency, and profitability. An expert at practice operations and revenue cycle management, she is nationally recognized for her outstanding presentations and writings aimed at improving the business of medicine. Her education and expertise, combined with her humor and an engaging delivery, make her popular with physicians and administrators alike.

With rich experience in consulting, training, and industry research, Elizabeth has led educational session for the nation’s most prominent health care professional associations, specialty societies, and medical societies. She consults for many clients including Kareo medical billing software.

Register Now!

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Kareo Holds First-Ever Job Fair

October 12th, 2010 by Joann Doan

Kareo Customer Support Manager Adren Crowell interviews an applicant at Kareo's first Job Fair.

Kareo Customer Support Manager Adren Crowell interviews an applicant at Kareo's first Job Fair.

In our search for excellent Customer Support staff members, Kareo took a new step last week and held our first-ever Job Fair. Held at an Irvine hotel, it was an excellent way to talk to a large number of candidates and find the high level of expertise and customer-orientation that we’re seeking. We had an excellent pool of candidates, varied in both depth and type of experience.

Thanks to the Customer Support Managers and CEO Dan Rodrigues, who attended and met with the applicants. It was a busy day, but a productive one.

Now we’re on to training with the pool of candidates we’ve found, and soon you’ll be hearing new voices when you call Kareo for support. We are continuing to search for superstars to add to the Kareo team, so if you or someone you know is interested in joining a fast-paced, enthusiastic group. please visit our Jobs page to see the open opportunities.

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Welcome to Building Kareo, a weblog by the team at Kareo about our products, our partners & competitors, medical billing, healthcare information technology, and much more.


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