Join Us for a Kareo Demo Webinar: How to Streamline Your Medical Billing

August 31st, 2011 by Joann Doan

Join us for a demo webinar to learn how Kareo medical billing software can made medical billing easy--and more profitableThank you to all those who joined us yesterday for a demo webinar – we had a terrific crowd with lots of good questions. You are invited to join us for our next free demo webinars on September 8 or September 29 to learn how Kareo medical billing software will make medical billing easy for you as you improve your profitability. You’ll hear how you can:

Reduce your cost of ownership with web-based software by eliminating costly software and upgrades
Save money on your medical billing by paying one affordable monthly fee for software and clearinghouse
Keep things from falling through the cracks–quickly and easily see what claims need to be followed up on, which insurance companies haven’t responded and more
Use easy to customize reports to see which procedures are most profitable, which providers are most productive, and much more
Implement an integrated EHR/medical billing system with Kareo and one of our 8 EHR partners, providing you with freedom of choice in which EHR you use

Starting at just $69 per provider per month, Kareo is the easy, affordable medical billing option that is trusted by thousands of doctors.

We’ll show you why.

During this one-hour webinar, you’ll see in detail how Kareo’s easy to use features help you make your billing more productive. You’ll also have the opportunity to ask questions and learn how Kareo suits your specific needs. Please note that this webinar is designed for those who are not currently using Kareo but are interested in learning more about our easy, affordable application.

Title: Kareo Medical Billing Software Demo: How to Streamline Your Medical Billing
Date: Thursday, September 8, 2011
         Thursday, September 29, 2011
Time: 10:00 AM – 11:00 AM PDT (1:00 PM – 2:00 PM EDT)

After registering, you will receive a confirmation email containing information about joining the Webinar.
Space is limited.

Reserve your Webinar seat now for the dates indicated below:

September 8, 2011                                                                                        September 29, 2011
1:00 PM EDT/10:00 AM PDT                                                                 1:00 PM EDT/10:00 AM PDT

Register now to learn how Kareo can make medical billing easy for you

Register now to learn how Kareo can make medical billing easy for you

 

We hope you will be able to join us.

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New Release: Introducing Patient Billing and Portal, Plus Fixes & Enhancements

August 29th, 2011 by Joann Doan

In this release, we are rolling out the red carpet for an exciting new feature that will help you get paid faster: Patient Billing and Portal! This latest addition to our patient payment module enables you to email statements to your patients who can then pay their bill securely online. Read on to find out more about Patient Billing and Portal as well as several fixes and enhancements implemented in this release.

Patient Billing and Portal

Kareo announces a new feature an exciting new feature that will help you get paid faster: Patient Billing and PortalWe all know how it is: The statement gets lost in stacks of junk mail or the payment gets put off until patients find their checkbook, an envelope and the correct postage. With patient responsibility increasing, it is now more challenging than ever to collect patient payments after the time of service. The Patient Billing and Portal service lets you email statements and offers your patients a convenient way to pay their bill online. After enrolling in the service, simply configure your billing options to send an email to patients who want to receive email statements with a link to pay their bill online. If a patient does not pay their bill within a configurable number of days, Kareo will automatically send a printed patient statement with a website address the patient can use to pay their bill online. Either way, you’re getting paid faster! Plus, this new feature saves you time when posting payments; no more opening envelopes and manually entering payments! Instead, payments made online are automatically entered into Kareo and are ready to be applied to open patient balances. This service is provided by Kareo in partnership with InstaMed®, a secure healthcare payments network. The Patient Billing and Portal is also an important precursor to the third phase of our patient payment module that is coming soon and will include automated payment plans for patients. To enroll in the Patient Billing and Portal service, please call 888-775-2736 and select the option for sales, or you can also email sales@kareo.com. For additional instructions, see Patient Statements > Patient Billing and Portal and Payment Posting > Find a Payment in the Kareo Help files.

Fixes & Enhancements

In this release, you’ll find the following fixes and other enhancements in response to customer feedback:
Appointment Scheduler

  • Email Reminders: The configurations to email appointment reminders have changed. Email reminders are now sent if 1) The Appointment Options are set to send email reminders and 2) Patient is opted in on the patient record to receive email notifications.
  • Email Notifications Opt Out: If a patient does not want to receive email notifications (email statements, appointment reminders), you can uncheck “Send Email Notifications” on the patient record.

Encounters

  • If the dates for “Service Date” and “Procedure Date of Service” are more than a month apart, you will receive a warning message to confirm those are the correct ones.
  • If a patient has two or more appointments on the same day with only one encounter entered into the system, all appointments on that day are now reported correctly on the Missed Encounters report.

Insurance Policy

  • If there is an overlap between an expired insurance policy and the date of a new one, the correct policy is now captured on an approved encounter. For example: Insurance Policy A was valid from 1/1/2010 to 2/1/2011 and Insurance Policy B started on 2/1/2011. If the date of service was 1/1/2010, Insurance Policy A is the one captured on the approved encounter.

Paper Claims

  • On the CMS 1500 form, the employer name (box 11b) on the secondary insurance now populates correctly. Note that the group number must be entered for the secondary insurance policy on the case.
  • Under Paper Claims settings, when the Medicare style is selected, box 11 now displays correctly as “None.”
  • UB04 claim form: Under the Practice Settings for an insurance company, when the “Provider accepts assignment of benefits” box is checked, box 53 will now print as ”Y.”

Payments

  • You can now apply large dollar ERAs to a large number of claims. For example, a $60,000 check can now be applied to 800 different claims.

To Do List

  • If you enroll in the new Patient Billing and Portal service and are a business office user, payments made online (ready to be applied) will show as a task in the To Do List.

Updated Help Files, Guides and Training Videos

In this release, we have made significant updates to the help files, guides and training videos:

Updated Kareo Help Files
Kareo help files are accessed through the Kareo application: Select Help > Kareo Help in the top menu. Updates were made to over 35 help topics including:

  • Insurance List Management
  • New Insurance Company
  • Merge Insurance Company
  • New Insurance Plan
  • Merge Insurance Plan
  • New Provider
  • Provider Claim Settings
  • Provider Performance Report
  • Payment Posting
  • Enter Copays
  • Reverse Payment
  • Patient Billing and Portal
  • Data Entry Tips & Shortcuts
  • Password Change
  • Kareo Support

Updated Guides
Visit the Kareo Guides page: www.kareo.com/support/guides

  • Implementation Guide for Company Administrators
  • Payment Posting Guide

Updated Training Videos
Visit the Kareo Training Videos page: www.kareo.com/support/training. Visit the Kareo Self-Paced Courses page: www.kareo.com/support/training/self-paced-courses. Updates have been made to several training videos, webinar replays and self-paced courses including:

  • Procedure Macros
  • Credit Card Processing
  • Pre-Recorded Webinars 1-6, 8 and 10
  • New Biller Part 1
  • New Biller Part 2

At Kareo, we continue working hard to make medical billing easy for you. Customer feedback drives our service and ensures we build the features that matter most to people like you, so your input is critical to us. Please email your suggestions, challenges and ideas for our next release to features@kareo.com.

Read More | No Comments | Filed in Features, Product, Releases

New Release: Introducing Patient Billing and Portal, Plus Fixes & Enhancements

August 29th, 2011 by Joann Doan

In this release, we are rolling out the red carpet for an exciting new feature that will help you get paid faster: Patient Billing and Portal! This latest addition to our patient payment module enables you to email statements to your patients who can then pay their bill securely online. Read on to find out more about Patient Billing and Portal as well as several fixes and enhancements implemented in this release.

Patient Billing and Portal

Kareo announces a new feature an exciting new feature that will help you get paid faster: Patient Billing and PortalWe all know how it is: The statement gets lost in stacks of junk mail or the payment gets put off until patients find their checkbook, an envelope and the correct postage. With patient responsibility increasing, it is now more challenging than ever to collect patient payments after the time of service. The Patient Billing and Portal service lets you email statements and offers your patients a convenient way to pay their bill online. After enrolling in the service, simply configure your billing options to send an email to patients who want to receive email statements with a link to pay their bill online. If a patient does not pay their bill within a configurable number of days, Kareo will automatically send a printed patient statement with a website address the patient can use to pay their bill online. Either way, you’re getting paid faster! Plus, this new feature saves you time when posting payments; no more opening envelopes and manually entering payments! Instead, payments made online are automatically entered into Kareo and are ready to be applied to open patient balances. This service is provided by Kareo in partnership with InstaMed®, a secure healthcare payments network. The Patient Billing and Portal is also an important precursor to the third phase of our patient payment module that is coming soon and will include automated payment plans for patients. To enroll in the Patient Billing and Portal service, please call 888-775-2736 and select the option for sales, or you can also email sales@kareo.com. For additional instructions, see Patient Statements > Patient Billing and Portal and Payment Posting > Find a Payment in the Kareo Help files.

Fixes & Enhancements

In this release, you’ll find the following fixes and other enhancements in response to customer feedback:
Appointment Scheduler

  • Email Reminders: The configurations to email appointment reminders have changed. Email reminders are now sent if 1) The Appointment Options are set to send email reminders and 2) Patient is opted in on the patient record to receive email notifications.
  • Email Notifications Opt Out: If a patient does not want to receive email notifications (email statements, appointment reminders), you can uncheck “Send Email Notifications” on the patient record.

Encounters

  • If the dates for “Service Date” and “Procedure Date of Service” are more than a month apart, you will receive a warning message to confirm those are the correct ones.
  • If a patient has two or more appointments on the same day with only one encounter entered into the system, all appointments on that day are now reported correctly on the Missed Encounters report.

Insurance Policy

  • If there is an overlap between an expired insurance policy and the date of a new one, the correct policy is now captured on an approved encounter. For example: Insurance Policy A was valid from 1/1/2010 to 2/1/2011 and Insurance Policy B started on 2/1/2011. If the date of service was 1/1/2010, Insurance Policy A is the one captured on the approved encounter.

Paper Claims

  • On the CMS 1500 form, the employer name (box 11b) on the secondary insurance now populates correctly. Note that the group number must be entered for the secondary insurance policy on the case.
  • Under Paper Claims settings, when the Medicare style is selected, box 11 now displays correctly as “None.”
  • UB04 claim form: Under the Practice Settings for an insurance company, when the “Provider accepts assignment of benefits” box is checked, box 53 will now print as ”Y.”

Payments

  • You can now apply large dollar ERAs to a large number of claims. For example, a $60,000 check can now be applied to 800 different claims.

To Do List

  • If you enroll in the new Patient Billing and Portal service and are a business office user, payments made online (ready to be applied) will show as a task in the To Do List.

Updated Help Files, Guides and Training Videos

In this release, we have made significant updates to the help files, guides and training videos:

Updated Kareo Help Files
Kareo help files are accessed through the Kareo application: Select Help > Kareo Help in the top menu. Updates were made to over 35 help topics including:

  • Insurance List Management
  • New Insurance Company
  • Merge Insurance Company
  • New Insurance Plan
  • Merge Insurance Plan
  • New Provider
  • Provider Claim Settings
  • Provider Performance Report
  • Payment Posting
  • Enter Copays
  • Reverse Payment
  • Patient Billing and Portal
  • Data Entry Tips & Shortcuts
  • Password Change
  • Kareo Support

Updated Guides
Visit the Kareo Guides page: www.kareo.com/support/guides

  • Implementation Guide for Company Administrators
  • Payment Posting Guide

Updated Training Videos
Visit the Kareo Training Videos page: www.kareo.com/support/training. Visit the Kareo Self-Paced Courses page: www.kareo.com/support/training/self-paced-courses. Updates have been made to several training videos, webinar replays and self-paced courses including:

  • Procedure Macros
  • Credit Card Processing
  • Pre-Recorded Webinars 1-6, 8 and 10
  • New Biller Part 1
  • New Biller Part 2

At Kareo, we continue working hard to make medical billing easy for you. Customer feedback drives our service and ensures we build the features that matter most to people like you, so your input is critical to us. Please email your suggestions, challenges and ideas for our next release to features@kareo.com.

Read More | 1 Comment | Filed in Features, Product, Releases

How to Handle Medical Billing After an Alien Abduction

August 26th, 2011 by Joann Doan

How to Handle Medical Billing After an Alien AbductionWe had such a good response to our blog post on How to Handle Medical Billing After a Zombie Apocalypse that we thought we would continue our series on Extreme Medical Billing. And it’s the end of summer, so we all need a little humor before we launch back into the seriousness of Fall. So, here are our tips:

Great reason to go web-based – Either you go web-based, or you’re going to need a really long extension cord. Since being web-based allows you to log in from any computer, all you have to do is figure out how to convince the aliens to let you use their computer. Piece of cake.

You really need to be paperless – While you can probably convince the aliens to let you use their computer, getting access to a printer is another matter. They probably won’t have one, being an advanced culture. So now’s the time to go paperless, and you won’t have to worry about printing while they’re…you know…probing.

Your medical billing software absolutely must be user-friendly – Let’s face it, a situation like this is going to be a little distracting. You’re not going to be at your best, so you need software that is really, really easy to use. And afterwards, when your brain is a few codes short of a Superbill, you’ll need software that makes medical billing easy for you.

Real-time eligibility verification is a must – You won’t have time to spend hours on the phone confirming eligibility (not to mention the lack of a cell signal), so you need to be able to check eligibility in seconds online. Plus on a personal level, after this experience, you’re probably going to need some sessions with a mental health professional. You’ll want to be able to check your insurance eligibility in seconds and see how many sessions are available to you. Then ask for more.

Great Customer Support will be a necessity – You’ll want great customer support, since you won’t have a lot of presence of mind during an experience like this. And if it’s free email and chat support, all the better. You can let your Kareo support person know that you’ve been abducted…they’ll send help. Really.

Subscription-based software will make your life easier – Because you’re on a subscription plan with no up-front costs and no long-term contract with Kareo, you won’t have to worry about missing an invoice and having your access cut off. You can travel around the cosmos with your new friends and just keep billing. Really, isn’t that what it’s all about?

We hope this made you laugh as well as think about the benefits of a web-based medical billing software like Kareo. If you thought of other benefits we didn’t mention, please add them in the Comments section—we’d love to hear your ideas! And in the meantime, have a great weekend.

Read More | No Comments | Filed in Company, Features, Product

Susan G. Komen Race for the Cure – Team Kareo Reaches Our Goal, Sets a New One!

August 23rd, 2011 by Joann Doan

Team Kareo is raising money for the Susan G. Komen Race for the CureThe best thing about giving of ourselves is that what we get is always better than what we give. The reaction is greater than the action.
Orison Swett Marden

We are very pleased to announce that Team Kareo has reached our goal! Thank you to everyone that has registered and donated! Every bit counts.

Team Kareo has reached our first goal, so we've set a new one!Now, of course, we’ve set a NEW goal—because why stop now? We have a month left to raise money for this excellent cause!

Help Team Kareo reach our stretch goal of raising $2,500 to the Susan G. Komen walk! It doesn’t matter if you join to walk as an individual or just to make a donation as long as you are doing what you can. There is even an “I will be Sleeping-in for the Cure” for those of you that won’t be available to participate in the walk.

Go Team Kareo #2004!

Team Members: 26
Team Fundraising Goal: $2,000.00
Team Raised to Date: $2,190.00

Details:

Date: September 25, 2011
Time: 7:30 am
Distance: 5k Run/Walk (3 miles)
Location: Pacific Life in Newport Beach
Address: 700 Newport Center Dr., Newport Beach, CA 92660
To donate to our team, please visit the Kareo Team Page.

We will keep you posted on our Facebook and Twitter pages.

Read More | No Comments | Filed in Company, Events

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Welcome to Building Kareo, a weblog by the team at Kareo about our products, our partners & competitors, medical billing, healthcare information technology, and much more.

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