Kareo provides regular demo webinars to prospective clients interested in our cloud-based medical billing software. Here is a sampling of the questions about Kareo that were answered during recent demo webinars. Register now for our next demo webinar on Thursday, Oct. 27.
Q. Does Kareo offer any discounts to non-MD clients?
A. Yes. For registered nurses, physician assistants, licensed social workers, therapists and any other professionals at a non-doctor level, we offer a 50 percent discount when you have more than one provider.
Q. Is the clearinghouse feature included as part of our agreement with Kareo?
A. Yes, it is bundled in with the total price. With the four packages we offer, three of the four have unlimited electronic claims submissions and remittances. Two of our packages also include unlimited electronic eligibility checking. You don’t pay a separate fee.
Q: We already submit claims electronically with Medicare. Do we have to start the process all over again on Kareo? I’m concerned about a revenue lapse during the transition.
A: Most government programs such as Medicare and Medicaid require enrollment regardless of which claims submission system you are using. When you sign up with Kareo, we have an enrollment department and implementation team that will walk new clients through the set-up process as the enrollment progresses through Medicare. That will take about 2- 4 weeks before you are set up to submit claims electronically. We advise our clients to keep their current system while their enrollment is being processed. That way, there is no lapse in payments at all. Most commercial payors do not require enrollment and Kareo clients are usually set up to submit claims to within 48 hours.
Q. Can you check a previous month’s eligibility?
A: Kareo saves a copy of the eligibility information, so you can see the history of the eligibility.
Q. Can eligibility reports be customized to a specialty?
A: Eligibility reports come from the payor, so they are all a bit different. Some payors break down specialty-specific benefits, while others simply list co-pay, deducible etc. We work with more than 10,000 insurance companies through our two clearinghouse partners. We have asked each one to provide a copy of their particular form and have loaded those onto Kareo for you. If you need specialty-specific information on your reports, please consult the payor with your request.
Q. Will Kareo be 5010 compliant?
A: Yes. Not only is the Kareo software being updated to be 5010 compliant, we have confirmed that our two clearinghouse partners can also translate 4010 claims into 5010 claims and vice versa, as well. You can read more about Kareo’s 5010 readiness now.
Q. Is Kareo integrated with any EHR systems?
A. Yes, Kareo also has developed integrations to several third‐party electronic health record (EHR) solutions: When you sign up for Kareo, you have the option of automatically enrolling in a free Practice Fusion EHR account, a free, certified, web‐based EHR system that was developed from the real workflows of office‐based physicians. Quest Diagnostics’ EHR, Care 360, is a certified, web‐based, modular EHR solution that allows physicians to transition key activities from paper to electronic management in a step‐wise approach. WebPT is the leading cloud‐based physical therapy EMR and documentation software used by over 7,500 therapists, and Modernizing Medicine’s Electronic Medical Assistant (EMA) is a system used by many dermatologists. Kareo also integrates with MIE’s Minimally Invasive WebChartNow, VitalHealth and MD‐IT. New integrations are continuously in development. Our website lists the many EHRs compatible with Kareo. Using any of these systems completely eliminates the need to re-enter information from one system into another, since the data flows seamlessly between them.
Q. Can Kareo keep track of patient payments?
A: Yes, Kareo allows you to post payments that are smaller than the patient’s balance and it tracks the balance for you. Kareo also has a patient payment portal in the works to make this process even easier. Look for that in the near future.
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