Free Educational Medical Billing Videos Now Available in the Kareo Resource Center

April 26th, 2012 by Joann Doan

Learn new techniques for improving your reimbursement, avoiding compliance mistakes and more in these free medical billing videosHave you visited Kareo’s new Resource Center yet? Last week we told you about the complimentary recorded webinars you’ll find there; today we wanted to let you know about the variety of free educational videos available to you and your colleagues.

You’ll find videos on a wide range of subjects in medical billing, from tips to improve reimbursements to key performance indicators in medical billing and much more. Here’s a short list of some of the videos you’ll find by medical billing and practice management experts including Elizabeth W. Woodcock, MBA, FACMPE, CPC and Betsy Nicoletti, M.S., CPC:

These experts share tips you can put to work in your practice right now, to increase your bottom line, save time and even generate additional revenue. For example, you’ll learn how to:

Don’t miss the opportunity to learn from the country’s leading experts in revenue cycle management and practice management processes—all for free.

Visit the Resource Center now and see which medical billing videos will be helpful to you and your staff—and while you’re there, check out the recorded webinars, white papers and other resources. Then let us know what you’d like us to add!

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Time to Vote for the Medical Billing Tip of the Month!

April 25th, 2012 by Joann Doan

Vote for your favorite tip for our Medical Billing Tip of the Month!You be the judge for our monthly Medical Billing Tip of the Month contest! Listed below are the three top tips submitted this month (out of the many great ideas we received!). Just read them over and then post on our Facebook page which number is your choice for Medical Billing Tip of the Month. You can also post your choice in the Comments box here on our blog. Either way, be sure to vote before the deadline of Wednesday, May 2! The winner will receive a $250 American Express Gift Card and the acclaim of their peers. Here are the candidates:

1. Missing a Procedure Code?

If Kareo does not have the procedure you are looking for, there is an easy fix. Go to “Settings” at the top of the page and then highlight “Codes.”  From there you will want to select “New Procedures.”  From this window you can add not only the code itself, but some basic information to go along with it, including the default units.  This has allowed our clinic to include charges that we otherwise would have been unable to bill for, resulting in boosted revenue.

You can also add procedure modifiers under the code menu.  As we are a physical therapy clinic, we needed to include the “GP” modifier, which was not included with the other modifiers.  A quick and easy fix, and we have been able to easily bill through Kareo.


2. Quickly Find “Pend/Review Clearinghouse” Responses

We search and review our clearinghouse reports for information such as:

Payer pend/request info – investigating existence of other insurance coverage


Pend/review – internal review/audit

That way we can work our claims faster than awaiting a zero payment or notification letter from the insurance company.


3.     Making the Best Use of the Hot Keys

We all know that when we can speed up our processes, we accomplish more.  The results of better productivity mean a healthier medical practice or billing company.

If you take time to learn your Hot Keys in Kareo (Those F keys with numbers), and use them, you can speed up your processes.  This is really helpful when you are using the keyboard and want to save time and hand movements by not having to reach for the mouse.

Here is a Hot Key guide for you:

F1       This is the Help Key.  This takes you right to the Kareo help guide.  Here you can access the knowledge you need for those issues you are struggling with.  You do not need to leave what you are doing, as this guide pops up as a small window.  Once you have opened the guide, you will need your mouse to access the information and close the window.

These next keys are for all things new:

F2        Entering a new Patient?  Use this key first.

F3        Here you can create a new appointment.

F4        Doing Charge Entry?  This is your New Encounter screen.

F5        Make a new payment with this key.

F6        Go right to the Scan Document Screen with this hot key.

Our next group of Hot Keys is for existing Information.  You will notice they are the next five keys up from the “new” keys:

F7        Find a patient.  (See, F2 is five keys up from here.)

F8        Already created your appointment at F3?  Now you can use this key to find it.

F9        This is five up from the new encounter screen, now go find an encounter.

F10      Find a payment.  You might use this key a lot.

F11      You can find the already scanned documents using this key.

The next Hot Key is special and does not fit the “five keys up” rule.

F12      This is the Find Task key.  If you have tasks for certain days and times, this is where you can find them.

Well, we have used up the “F” Hot Keys, so how do we go to the Find Claim Screen?  Check this out:

Ctrl+ Shift + C         Push all three keys at the same time. You can find the claim you need here.

Now for the Hot Key that streamlines your Kareo processes: 

Esc      After being in Kareo for a while, you may find yourself with screens that just get in the way.  If you are through with a screen, you can simply hit the Esc key and remove the unwanted screen.

Which tip is your top choice? Vote now on our Facebook page or in the Comments box on this blog. You have until Wednesday, May 2, to vote! We’ll announce the winner in our May newsletter.

Read More | 2 Comments | Filed in Events, Features

Do You Understand RVUs? And Other Important Questions We’re Answering

April 23rd, 2012 by Joann Doan

Join expert Sara Larch for an explanation of how RVUs are calculated and how to use them to improve your practice's bottom lineRVUs: Three little letters representing a subject that many practice staff do not understand, and yet they heavily impact how the practice is paid. “RVU” stands for Relative Value Unit; under the Resource-Based Relative Value System, Medicare assigns a Relative Value Unit (RVU) to each procedure code in order to estimate the relative complexity of one procedure to another.

Did you know that when you build your standard fee schedule in Kareo, you can load in the RVU for each procedure code as set by Medicare? And why is this important? Because many practices now take advantage of the relative value scale as a way of more accurately measuring the productivity of physicians.

But if you don’t understand how RVUs are calculated and used, you won’t be able to use this feature in Kareo—or to understand how to effectively evaluate your payers, as Frank Cohen explained in our webinar last week in “Getting Paid Accurately: What the National Health Insurer Report Card Means to Your Practice and How You Get Paid.” In this extremely valuable webinar, Frank explained the importance of evaluating your payers using various factor, including RVUs, that give you the best picture of the payers’ true value to your practice.

In our upcoming webinar, “Using RVUs to Improve Your Bottom Line,” expert author and practice management expert Sara Larch, MSHA, FACMPE, will give you an overview of why RVUs are important to your practice and how to use them to improve the medical practice’s profitability.

Attendees in this webinar will learn:

  • How RVUs are calculated
  • Why using RVUs improves the quality of your analysis
  • How to use RVUs in reimbursement analysis
  • “Best Practices” in RVU benchmarking

Sara Larch, MSHA, FACMPE, principal, Business of Medicine and co-author of “The Physician Billing Process: 12 Potholes to Avoid in the Road to Getting Paid,” will describe key methods for managing RVUs to improve your bottom line.

For more information on RVUs and their importance to your practice, read “Understanding the RVU in Practice Management: Getting the Most Out of Using It in Your Practice,” a very popular post on our blog.

Then register for Using RVUs to Improve Your Bottom Line to understand how to utilize this important tool to increase your practice profitability.

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Miss One of Our Complimentary Medical Billing Webinars? Catch Up Now!

April 19th, 2012 by Joann Doan

Find a complete listing of our complimentary recorded medical billing webinars in our Resource Center


Every month, Kareo offers a complimentary informational webinar designed to help you improve your medical billing results. If you or a colleague has missed one of the medical billing webinars, you can still catch up by watching the recorded version in our new Resource Center. You’ll find a complete list of all our webinars with links to the recordings, which you can watch at your convenience.


Among the 17 archived webinars you can view are:

Elizabeth W. Woodcock, MBA, FACMPE, CPC

Nancy Maguire, ACS, PCS, FCS, HCS-D, CRT

Sara Larch, MSHA, FACMPE

  • And many more

You’ll also find information and registration links for our upcoming webinars, including our newest, Using RVUs to Improve Your Bottom Line featuring Sara Larch, MSHA, FACMPE.

The Resource Center also offers free white papers, short educational videos and more. Visit now to find free training and tips for improving your practice profitability.

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Enter Your Best Medical Billing Tip for Our Monthly Contest and You Could Win $250

April 18th, 2012 by Joann Doan

Enter to win $250 in our Medical Billing Tip of the Month contest!One of the fun things we do here at Kareo is hold a monthly contest for the Medical Billing Tip of the Month. It’s great to see all the useful and creative ideas we get every month!

The winner of our April “Billing Tip of the Month” was Scott Benjamin of ECCOHealth in Las Vegas. Read the winning tip now. You can read all the previous winners too.

It will soon be time to choose our May Billing Tip of the Month, and we wanted to remind you to submit your best billing ideas so you have a chance to win $250. You have great odds – every month, we’ll select one tip (or two!) that offers the most upside for practices trying to improve their collections and bottom line, and the winner will receive an American Express gift card for $250.

And remember, you choose the winner: We’ll post the top 3 entries on our Facebook page, and you can vote on the one you think is best! Don’t miss your chance to vote for the Billing Tip of the Month!

Once the winner is selected, we’ll publish your tip on our website and our monthly e-newsletter and give you credit with a byline that includes your name and company. So you not only win a prize, you’ll also get free publicity for your billing service or practice in front of thousands of providers and colleagues.

To enter, just send an email to and describe your billing tip in 500 words or less. Include any experience and results you’ve had with using this tip, and that will enhance your chances of winning. The tip can include processes, forms, better ways to utilize Kareo features…the field’s wide open. The tip does NOT have to involve Kareo necessarily; we just want to tell our customers how to improve their billing and bring more to the bottom line.

To enter for the month of May, please submit your tip by next Wednesday, April 25, 2012.

We look forward to reading your tips and awarding the prize. Good luck!

Read More | No Comments | Filed in Events

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