We’re pleased to say that we receive quite a few video testimonials from Kareo customers, which you can find on our Reviews page. We value every single one, and every so often we like to share them with you.
We recently received a video testimonial from Nancy Nittler, owner of Total Billing and Consulting, Inc. in Murrieta, CA. Nancy has owned her medical billing service since 1990, and her company serves nearly 20 specialties.
Nancy has been with Kareo since 2005, coming on board when Kareo was in “its infancy,” as she puts it (and rightly so!). Nancy was tired of being a slave to servers, firewalls, VPNs—all the expensive technology that Kareo is designed to free billers from. So when she met our Director of Sales, Jason McDonald, at an AMBA conference, she talked to him over the course of two days to learn how Kareo could help her business. Then she took the unusual step of coming to Irvine to meet the team and talk to us about what she needed from her medical billing software.
Once she felt confident about Kareo, Nancy signed up and put some of her cardiology practices on Kareo. “They’re still on to this day,” she says of the result.
Nancy found that “it was extremely easy to do the startup and within hours we were actually billing.” She said her clients enjoyed the fact that after the initial training Nancy provided to them, they could log on to Kareo and do additional training at their own pace.
My favorite part is the management reports
“My favorite part of Kareo is the management reports,” Nancy says. “I trust in their numbers, I’ve proven their numbers, and our accountants have done the same.
“We are able to generate reports quickly, accurately, and are able to export them to Excel,” Nancy adds. “Our accountants have their own access to Kareo, which means they don’t have to bother me with questions, and they can report to the CFOs of the practices.
Nancy also likes the Kareo + Practice Fusion interface, calling it “a huge plus for us.” Many of her clients were looking for an EHR, and “Practice Fusion was something that everyone had heard of, being free, and then there was a really good interface with Kareo.” She once again put her cardiology practices on it and has found that “our docs are happy because they are able to submit charges quickly, able to bill quickly. We don’t need to wait for a courier package or Fed Ex package, we don’t have to hound our clients for missing charges—we find the process goes much smoother as a result, and the cash flow has increased. Our days to bill have gone down.
“Kareo was able to take me into the cloud and now I’m happy to say my entire business is there in the cloud, and we’re not slaves to any one location,” Nancy says.
“Our clients are really happy with this, and we look forward to working with Kareo for a very long time.”