Davenport Medical Clinic in Davenport, Oklahoma isn’t exactly a new practice but it is certainly close enough. After being closed for four years, the practice was purchased by a small group of investors in June 2011. While they were eager to make the business a success, and they had extensive experience in marketing and management, none of them had medical practice management experience.
They focused on hiring staff with strong qualifications. “We hired an experienced physician, a nurse, and great front desk staff,” explains Steve Marcus, Operations Manager and one of the co-owners. “We also had some consulting support as we were getting started.” They did an analysis and opted to outsource their billing instead of hiring an additional staff member.
In less than a year, it became clear that there were problems with their billing. “We realized that payments weren’t getting posted when we would call patients to follow up and they would tell us that they had made the payment months before,” recalls Steve. “Our denials were really high and our A/R was a mess.” The owners decided that they would have to make a change and quickly.
“Once we started with the Kareo Billing Services, we saw immediate improvements,” explains Steve. “We setup weekly meetings to talk about how things were going. I had heard stories about problems and delays when changing to a new billing service, but we had an increase in collections in the first month.” Davenport’s collections have increased an average of 13% a month since Kareo Billing Service took over billing.
The practice also saw an increase in charges per patient, a reduction in average days in A/R, and a decrease in denials of 48%, along with many other benefits. The Kareo Billing Services team is continuing to work with Davenport to improve their processes and find ways to increase revenue.
To find out more about Davenport Medical Clinic’s experience with Kareo Billing Services, read the complete case study.