It’s that time again! We need you to judge our monthly Medical Billing Tip of the Month contest. Listed below are the three top tips submitted this month (out of the many great ideas we received!). Just read them over and then post on our Facebook page which number is your choice for Medical Billing Tip of the Month. You can also post your choice in the Comments box here on our blog. Either way, be sure to vote before the deadline on Friday, June 7th! The winner will receive a $250 American Express Gift Card and the acclaim of their peers. Here are the candidates:
Tip #1: Appointment reminders
Recent studies by the American Journal of Medicine, suggests that patients may be more likely to show up for their appointments if they get a telephone call from the office.
Studies reported approximately 23.1% of patients who received no reminder call missed their appointments while the number went down to 13.6 % if an actual staff member made the call.
Yet, we hear it all the time – “office is too busy to fit these calls into our busy schedule”, which means that sometimes they don’t happen at all.
Using technology to its fullest potential will make repetitive tasks easy to handle and cost effective. Kareo’s automated call appointment reminder as well as the email reminder system can quickly help reduce the number of missed appointments. Remember – A missed appointment is also a loss of income.
Using these features will not only increase revenue, but will also help with retention of patients, reduce the number of manpower hours and improve efficiency in the office.
Tip #2: Quick tip to track AR and Encounters by Month.
Use a Batch # when entering encounters to track unpaid claims easier.
For example if you use batch #: JUN 2013 for all the June claims that you enter, you can then run an unpaid claims report by Batch, JUN 2013 and see just those claims that are unpaid from June, regardless of when they were re-billed etc. Also, if you would like a quick glance at how many encounters you entered in a particular month you can go to Find Encounters, Look for: Jun 2013 in field Batch ID and you will get a list of those encounters. At the bottom of the screen you will get a count for example : Showing 1-20 of 52. This way you have a quick count of the number of encounters you performed for that month.
Tip #3: Communicate
Communicating wisely with your patients will ensure they are knowledgeable regarding your billing practices and their own insurance policy. One of the most frustrating situations for a patient is when they think there treatment is covered and they receive a bill in the mail. More and more I am finding patients that do not understand their own insurance plan. I have developed an insurance form that helps break down a patients insurance by its physical therapy benefits. This way the patient has that information up front and at the time of service. In addition, posting the forms of payment as well as our payment expectations, in an easily visible place, is key.
Which tip is your top choice? Vote now on our Facebook page or in the Comments box on this blog. You have until Friday, June 7th, to vote! We’ll announce the winner in our June newsletter.