Improve Customer Relationship By Understanding Types of Customers
Wednesday, November 4, 2015
10:00 AM PT, 1:00 PM ET
Learn How to Match the Right Billing Company Staff to Each Customer to Improve Success in this Free Webinar
The most important ingredient to a medical billing company’s success is its ability to foster and grow productive client relationships. The strength of the relationship is what will ultimately determine the length of the tenure. Understanding different customer “types” can help your medical billing company provide the best service and ensure long-term customers.
In this webinar, Paul Bernard, Director of Strategy and Analytics at Kareo, will share his secrets to working successfully with the four main “types” of physicians.
Register now to learn new ways to become a new best practice!
About the Speaker
Paul Bernard joined Kareo after selling his revenue cycle management firm, Broadleaf Health to Kareo in 2014. Broadleaf, which grew two and half times over in six years under Paul’s leadership, delivered industry leading revenue cycle performance to a wide range of specialties through the use of technology, workflow, and process improvements along with advanced payment and reimbursement analytics. Prior to acquiring his own company, Paul was Chief Financial Officer at Intuit Financial Institutions Division, a $350M stand-alone unit of Intuit. He has also served as a Senior Vice President at Experian and as Finance Director at both Intuit and Avery Dennison. Paul has both his BBA and MBA in Finance from the University of Kentucky.