Medical Billing Tip of the Month – November

November 13th, 2013 by Joann Doan

Our judges (you) have spoken, and we have our Medical Billing Tip of the Month for November. We received a terrific volume of votes! Thank you to everyone who voted on our blog and Facebook. It was a close one but the winner of our Medical Billing Tip of the Month contest this month is…

 

Tip #2: Use Your Kareo Reports to Improve Your Medical Practice(s)

Two great tools for any business to use to improve their productivity are the SWOT analysis and the Gap analysis.  But in the medical office, Kareo reports can make those analyses rock.

Your Kareo reports can help with your SWOT analysis.  They help identify your strengths, weaknesses, opportunities, and threats.

For the qualified gap analysis auditor, who is also highly knowledgeable with using Kareo reports, the Kareo reports help identify the strengths and weaknesses for each user in your office.  If your patient balances report shows too much aging, this can help the auditor identify the weaknesses either in the front desk collections, or if there are back office posting errors, or payer credentialing issues, and so on.

The payment velocity reports can help identify other credentialing issues, how quickly claims are submitted, coding issues, etc. combined with other reports such as denial reports, productivity & Analysis reports, plus others, can give a picture of each provider and if there are areas that need attention.

Other reports help the auditor to give a more complete gap analysis, making the report of findings a valuable tool for any practice, helping the practice manager, providers, and/or owner correct any of the weaknesses and threats to achieving a healthy practice.

Dan Young, VP Operations
Representing Healthcare Chart Audits, LLC.

 

Congratulations Dan! You are November’s billing tip winner! We’re throwing out the challenge to our many other fine billers, billing services and billing managers: Send your tips in, and you could win the $250 prize!

Please be sure to submit your Medical Billing Tip of the Month to Marketing@Kareo.com for inclusion in the next round of judging. We’ll post the top three tips on our Facebook page and on the Kareo blog for your vote! You will win a $250 American Express gift card if your tip is chosen.  Who will be December’s billing tip winner?!

Good luck everyone!

Read More | No Comments | Filed in Billing Tip of The Month

Time to Vote for the November Medical Billing Tip of the Month!

October 31st, 2013 by Joann Doan

medical billing tip of the month, medical billing software, medical office software, kareoIt’s that time again! We need you to judge our monthly Medical Billing Tip of the Month contest. Listed below are the three top tips submitted this month (out of the many great ideas we received!). Just read them over and then post on our Facebook page which number is your choice for Medical Billing Tip of the Month. You can also post your choice in the Comments box here on our blog. Either way, be sure to vote before the deadline on Friday, November 8th! The winner will receive a $250 American Express Gift Card and the acclaim of their peers. Here are the candidates:

Tip #1: Communicate Effectively

Remember, a first impression is often a lasting impression when communicating; but this is especially true when discussing a balance due with a patient. The words you say, the tone, volume and speed of your voice, and non-verbal mannerisms can have an impact on the outcome of a discussion.

 

Tip #2: Use Your Kareo Reports to Improve Your Medical Practice(s)

Two great tools for any business to use to improve their productivity are the SWOT analysis and the Gap analysis.  But in the medical office, Kareo reports can make those analyses rock.

Your Kareo reports can help with your SWOT analysis.  They help identify your strengths, weaknesses, opportunities, and threats.

For the qualified gap analysis auditor, who is also highly knowledgeable with using Kareo reports, the Kareo reports help identify the strengths and weaknesses for each user in your office.  If your patient balances report shows too much aging, this can help the auditor identify the weaknesses either in the front desk collections, or if there are back office posting errors, or payer credentialing issues, and so on.

The payment velocity reports can help identify other credentialing issues, how quickly claims are submitted, coding issues, etc. combined with other reports such as denial reports, productivity & Analysis reports, plus others, can give a picture of each provider and if there are areas that need attention.

Other reports help the auditor to give a more complete gap analysis, making the report of findings a valuable tool for any practice, helping the practice manager, providers, and/or owner correct any of the weaknesses and threats to achieving a healthy practice.

 

Tip #3: Make Payments On Time

When you see the bills in the mail don’t wait to open them. Deadlines come up fast, it’s easy to lose track of time. Opening up the bills and making a mental note of when the payments are due is the best way of making sure all bills are paid on time.

 

Which tip is your top choice? Vote now on our Facebook page or in the Comments box on this blog. You have until Friday, November 8th, to vote! The winner receives a $250 American Express gift card!

Happy voting!

Read More | 10 Comments | Filed in Billing Tip of The Month

Medical Billing Tip of the Month – October

October 16th, 2013 by Joann Doan

Our judges (you) have spoken, and we have our Medical Billing Tip of the Month for October. We received a terrific volume of votes! Thank you to everyone who voted on our blog and Facebook. It was a close one but the winner of our Medical Billing Tip of the Month contest this month is…

Tip #2: Set Follow-Up Dates

We have learned the utmost importance of setting follow-up dates.  Kareo reminds us of non-responsive claims on the dashboard, but not of non-responsive patient responsibility accounts.  Any time I call a patient or set up an arrangement, I set a follow-up date to remind me to call and collect payment, etc.

Les Hatfield

Anba Abraam Medical Clinic

 

Congratulations Les! You are October’s billing tip winner! We’re throwing out the challenge to our many other fine billers, billing services and billing managers: Send your tips in, and you could win the $250 prize!

Please be sure to submit your Medical Billing Tip of the Month to Marketing@Kareo.com for inclusion in the next round of judging. We’ll post the top three tips on our Facebook page and on the Kareo blog for your vote! You will win a $250 American Express gift card if your tip is chosen.  Who will be November’s billing tip winner?!

Good luck everyone!

Read More | No Comments | Filed in Billing Tip of The Month

Time to Vote for the October Medical Billing Tip of the Month!

October 7th, 2013 by Joann Doan

medical billing tip of the month, medical billing software, medical office software, kareoIt’s that time again! We need you to judge our monthly Medical Billing Tip of the Month contest. Listed below are the three top tips submitted this month (out of the many great ideas we received!). Just read them over and then post on our Facebook page which number is your choice for Medical Billing Tip of the Month. You can also post your choice in the Comments box here on our blog. Either way, be sure to vote before the deadline on Friday, October, 11th! The winner will receive a $250 American Express Gift Card and the acclaim of their peers. Here are the candidates:

Tip #1: Prioritize Old Claims and Follow- Up on Timely Filing

We had some turnover in our billing department and quickly became overwhelmed at the number of no responses.  The following method worked really well for us to prioritize the oldest claims that had either never been worked or had not been worked in awhile.  This method would also work really well for those insurance companies with short timely-filing limits as it easily sorts those claims by insurance company and time frame.

Go to:   Reports<Accounts Receivable<A/R Aging

Now, go to “Edit Filters” and change “Show Aging” to “Last Billed” and then “Apply Filters.”  This will re-organize all the claims that have been re-billed recently.  From here, click on “Insurance” to see the breakdown of claims by insurance company and the aging buckets.  You can then click on the insurance company names to see the individual patients, and edit the filters again to set your aging buckets to whatever is best for your purpose (e.g. 31-60 for timely filing or 120+ for no responses).  If you wish, you can even click on the individual column headings to sort the patients in the order that best suits your needs.

TIP:  If you’re searching for a back button to navigate between insurance companies, there’s not one.  But, if you look at the top of the window and click on “A/R Aging by Insurance,” it will take you back to the screen with all of the insurance companies listed.

We have found that this is a much more efficient method for working old claims than trying to sort through an overwhelming list of no responses.  It’s also a simple way to follow-up on timely filing.

 

Tip #2: Set Follow-Up Dates

We have learned the utmost importance of setting follow-up dates.  Kareo reminds us of non-responsive claims on the dashboard, but not of non-responsive patient responsibility accounts.  Any time I call a patient or set up an arrangement, I set a follow-up date to remind me to call and collect payment, etc.

 

Tip #3: Coding Tip

When your providers send the Superbills to be entered, sometimes the level of service isn’t justified by the diagnosis that are chosen. When they spend the alotted time with the patient and you are trying to find justification for the level of service, make sure to check the documentation for SYMPTOMS.

Every patient comes to the office with one or more symptoms or issues that need attention, for example:

If the patient is coming in for anxiety or depression, look for symptoms as well. There may be insomnia, weight loss, decreased appetite, lethargy, mood changes, sleepiness, exhaustion, etc.

In other words, if you spend the time, as you would with a patient with depression, use those symptoms. Don’t forget to make sure that these codes or diagnosis are documented…(don’t guess or make them up!)

Also, don’t give a patient a definative diagnosis without justification. For example:

Diabetes Mellitus: Don’t flag a patient with DM until it is definative. Code those diagnosis, such as tiredness, increased urination, weight loss or gain, altered mental status, increased thirst.  I hope this is helpful!

 

Which tip is your top choice? Vote now on our Facebook page or in the Comments box on this blog. You have until Friday, October 11th, to vote! The winner receives a $250 American Express gift card!

Happy voting!

Read More | 6 Comments | Filed in Billing Tip of The Month

Medical Billing Tip of the Month – September

September 9th, 2013 by Joann Doan

Our judges (you) have spoken, and we have our Medical Billing Tip of the Month for September. We received a terrific volume of votes! Thank you to everyone who voted on our blog and Facebook. It was a close one but the winner of our Medical Billing Tip of the Month contest this month is…

Tip #2: Getting Paid

This is a tip that I couldn’t live without.

The goal with medical billing is making sure you and your providers are getting paid.

Seems simple but can be extremely difficult at times (as any biller will tell you).  I have found that following-up on claims constantly and in a timely fashion is the most important part of medical billing.  The Kareo program makes it easy!  Every day, I go into the “track claim status” and select “no response” and search all claims.  This takes me to claims that have not had a response in the last 21 days or 30 days for paper claims.   I then print any claims over 30 days and do a follow up call or check online.  Sometimes an insurance has never received the claim and it needs to be resubmitted or can be waiting for information from the patient or provider, etc, etc.  There’s numerous reasons an insurance company won’t pay and if you wait too long you get docked for untimely filing and they won’t pay at all!

If you do this daily or weekly, the list doesn’t get too long and you stay on top of it in a consistent and timely matter!

Michele O’Connell-Fujii
Pinnacle Acupuncture & Associates

 

Congratulations Michele! You are September’s billing tip winner! We’re throwing out the challenge to our many other fine billers, billing services and billing managers: Send your tips in, and you could win the $250 prize!

Please be sure to submit your Medical Billing Tip of the Month to Marketing@Kareo.com for inclusion in the next round of judging. We’ll post the top three tips on our Facebook page and on the Kareo blog for your vote! You will win a $250 American Express gift card if your tip is chosen.  Who will be October’s billing tip winner?!

Good luck everyone!

Read More | No Comments | Filed in Billing Tip of The Month

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